Overview
- You have 3 days from the date of delivery to claim for the return or exchange if :
- The product is damaged, stained, defected or incomplete.
- The product/s must be unused, in the original packaging with labels and protective stickers attached.
- This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.
HOW DO I APPLY FOR THE RETURN?
- To return an item, please email us at info@naurattansilver.com or you can whatsapp us (0332-5424704) with the return reason and order details.
- Once our customer support team approves the return you will be requested to send the parcel to our Warehouse.
- Please note that you are responsible for the cost of returning the items to us.
WHEN WILL MY RETURN BE PROCESSED?
- We aim to process all returns with 5-7 working days of receipt.
- During busy periods please allow up to 14 working days for your return to be processed.
DO YOU OFFER REFUND?
- Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund.
- In the case of REFUND shipping and handling charges will not be refunded.
- The minimum period for processing refund is 7-10 working days depending on the mode of payment
Contact us at info@naurattansilver.com for questions related to refunds and returns.